ck449 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data ck449 collects, why we collect it, how we use and protect it, and what rights you have over your information as a player in Bangladesh.
Data Encryption
All data transmitted between your device and ck449 is protected using industry-standard SSL/TLS encryption, ensuring your personal and financial information stays private at all times.
No Data Selling
ck449 never sells, rents, or commercially trades your personal data to third parties. Your information is used exclusively to operate the platform and improve your experience.
Your Controls
You retain the right to access, correct, or request deletion of your personal data at any time by contacting the ck449 support team.
Transparent Cookies
We clearly explain which cookies ck449 uses and why. You can manage your cookie preferences through your browser settings at any time.
Defined Retention
We hold your data only for as long as necessary to provide our services and meet legal obligations. Specific retention periods for each data category are clearly defined in this policy.
Direct Communication
You can opt out of marketing communications from ck449 at any time. We will always provide a clear unsubscribe mechanism in every promotional email we send.
1 Information We Collect
ck449 collects personal data from you directly (through account registration, payment processing, and customer support interactions), automatically (through your use of the platform), and in some cases from third-party sources (such as payment processors and fraud-prevention partners). We collect only the data that is necessary for the purposes set out in this Policy.
1.1 Account Registration Data
When you create a ck449 account, we collect the following personal data that you voluntarily provide:
- Full legal name
- Date of birth (for age verification purposes)
- Email address
- Mobile phone number
- Preferred username
- Residential address (for KYC verification )
- National ID card number or passport number (submitted during KYC verification)
1.2 Payment & Transaction Data
To process deposits and withdrawals, ck449 collects financial data including your mobile wallet account details (bKash, Nagad, Rocket, Upay, SureCash), card details where applicable (Visa, Mastercard), transaction amounts, transaction timestamps, and payment reference numbers. We do not store full card numbers on our own servers — card processing is handled by certified third-party payment processors.
1.3 Identity Verification (KYC) Data
As part of our Know Your Customer process, we may collect and store copies of government-issued identity documents (national ID card, passport, driving licence), proof of address documents, and proof of payment method ownership. These documents are retained for the duration of your account and for a defined period after account closure as required by our compliance obligations.
1.4 Technical & Usage Data
When you access the ck449 platform, we automatically collect certain technical data, including:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, time spent on pages, and navigation paths
- Game sessions played, bet amounts, and gaming activity logs
- Login timestamps and session durations
- Referral source (how you arrived at ck449.net)
1.5 Communications Data
If you contact ck449 customer support, we retain records of the communication, including email correspondence, live chat transcripts, and the nature of any query or complaint. This data is used to resolve your enquiry and to improve our support services.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, national ID | Provided by you at registration & KYC |
| Contact Data | Email address, phone number | Provided by you at registration |
| Financial Data | bKash/Nagad number, transaction history | Provided by you when making transactions |
| Technical Data | IP address, device info, browser type | Collected automatically via platform |
| Gaming Activity Data | Game sessions, bets placed, winnings | Collected automatically during gameplay |
| Communications Data | Support emails, chat transcripts | Collected when you contact support |
2 How We Use Your Data
ck449 uses the personal data we collect for the following purposes. In each case, we rely on a specific legal basis to justify the processing activity.
2.1 Providing and Operating the Platform
The primary purpose for which we use your personal data is to deliver the ck449 service to you — this includes creating and managing your account, processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods, verifying your identity, settling bets and game outcomes, and providing customer support. This processing is necessary for the performance of our agreement with you as a registered player.
2.2 Legal Compliance and Anti-Fraud
ck449 processes certain categories of your personal data to comply with applicable legal obligations, including age verification, anti-money laundering (AML) screening, and fraud detection. We may use automated systems to monitor account activity for suspicious patterns. Where a transaction or account behaviour is flagged as potentially fraudulent or in breach of our Terms & Conditions, we may suspend the account and conduct a manual review. This processing is carried out in our legitimate interest of protecting the platform and its players from financial crime.
2.3 Responsible Gaming Monitoring
We use gaming activity data — including session lengths, bet frequencies, deposit patterns, and loss history — to identify players who may be experiencing problem gambling behaviours. Where such patterns are detected, ck449 may intervene by displaying responsible gaming messages, applying account restrictions, or contacting the player directly. This processing serves the legitimate interest of player welfare and responsible gaming compliance.
2.4 Marketing Communications
Where you have opted in to receive marketing communications, ck449 will use your email address and/or mobile number to send you information about promotions, bonuses, new game releases, and seasonal offers relevant to your interests as a player in Bangladesh — including Eid promotions, Pohela Boishakh bonuses, and BPL cricket betting offers. You may withdraw your marketing consent at any time by contacting us at [email protected] or by using the unsubscribe link in any marketing email.
2.5 Platform Improvement and Analytics
ck449 uses aggregated and anonymised technical and usage data to analyse platform performance, identify areas for improvement, test new features, and optimise the overall user experience. This data does not identify you personally and is used solely for internal analytical purposes.
3 Data Sharing & Disclosure
ck449 does not sell, rent, or otherwise commercially disclose your personal data to third parties. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.
3.1 Payment Processors
To process your financial transactions, ck449 shares relevant payment data with our authorised payment processing partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay, SureCash) and card processors (Visa, Mastercard). These partners are contractually obligated to process your data only for the purpose of completing the transaction and to maintain appropriate security standards.
3.2 Identity Verification Partners
ck449 may use third-party KYC and identity verification service providers to assist in verifying the identity and age of registered players. These providers process identity document data strictly for verification purposes and are bound by confidentiality obligations.
3.3 Fraud Prevention and Security Services
We may share technical data — such as IP addresses, device fingerprints, and account activity patterns — with third-party fraud detection and cybersecurity partners to protect the platform against fraudulent activity, account takeovers, and money laundering. This sharing is carried out on the basis of our legitimate interests in maintaining a safe and secure platform.
3.4 Legal and Regulatory Obligations
ck449 may disclose personal data to relevant authorities, law enforcement agencies, or regulators where we are legally required to do so. This includes disclosures made in response to a valid court order, government request, or where disclosure is necessary to prevent or detect a serious crime. We will not disclose your data to authorities beyond what is strictly required by applicable law.
5 Data Retention
ck449 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. The retention periods we apply to each category of personal data are outlined below.
5.1 Active Account Data
While your ck449 account remains active, we retain all account registration data, KYC documents, transaction history, and gaming activity records. This data is necessary for us to provide the platform service and to comply with our ongoing legal obligations.
5.2 Post-Closure Retention
Following the closure of your ck449 account — whether closed by you or by us — we retain your personal data for a minimum period of five years. This retention period reflects our obligations relating to anti-money laundering record-keeping and our need to resolve any post-closure disputes or regulatory enquiries that may arise. After the applicable retention period has expired, your personal data is securely deleted or anonymised.
5.3 Marketing Data
If you have opted in to receive marketing communications, we retain your contact details and marketing preferences for as long as your account is active, or until you withdraw your marketing consent — whichever is sooner. Withdrawal of marketing consent does not affect the retention of other categories of your personal data as described above.
5.4 Support and Communications Records
Customer support communications (emails, chat transcripts) are retained for a period of two years from the date of the final communication in each support thread. This retention period allows us to resolve follow-up queries and to maintain quality standards in our support service.
| Data Category | Retention Period |
|---|---|
| Account & KYC Data | Duration of active account + 5 years post-closure |
| Transaction Records | Duration of active account + 5 years post-closure |
| Gaming Activity Logs | Duration of active account + 2 years post-closure |
| Marketing Preferences | Until consent is withdrawn or account is closed |
| Support Communications | 2 years from last interaction |
| Technical / Log Data | 12 months on a rolling basis |
6 Data Security
ck449 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, we continuously review and update our security practices to reflect current industry standards.
6.1 Technical Safeguards
All data transmitted between your device and the ck449 platform is encrypted using SSL/TLS technology. Sensitive data held on our servers — including KYC documents and payment details — is stored in encrypted form. Access to production systems and databases is restricted to authorised personnel only and is subject to multi-factor authentication requirements.
6.2 Organisational Safeguards
ck449 staff who handle personal data are subject to confidentiality obligations and receive regular training on data protection and information security best practices. Access to player personal data is granted on a strictly need-to-know basis and is logged for audit purposes. We conduct periodic internal reviews of our data handling practices to identify and address potential vulnerabilities.
6.3 Data Breach Response
In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, ck449 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as quickly as practicable. We will provide clear guidance on any recommended protective steps you should take in response to the breach.
7 Your Rights & Choices
As a ck449 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below along with guidance on how to exercise them.
7.1 Right of Access
You have the right to request a copy of the personal data that ck449 holds about you. To make a subject access request, please contact us at [email protected] with the subject line "Data Access Request". We will respond to your request within 30 days of receipt. We may ask you to provide proof of identity before fulfilling a data access request to ensure we disclose information only to the correct individual.
7.2 Right to Rectification
If you believe that any personal data ck449 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain account details directly from your ck449 account settings. For changes to identity data (such as your registered name or date of birth), please contact support and provide supporting documentation.
7.3 Right to Erasure
You may request that ck449 deletes personal data we hold about you where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which the processing was based. Please note that we may be unable to delete certain categories of data where retention is required by law — for example, transaction records subject to anti-money laundering retention obligations. In such cases, we will inform you which data we are unable to delete and the reasons why.
7.4 Right to Withdraw Marketing Consent
Where you have previously consented to receive marketing communications from ck449, you may withdraw that consent at any time by contacting [email protected] or by following the unsubscribe link included in any marketing email. Withdrawal of marketing consent will not affect the lawfulness of any marketing communications sent prior to your withdrawal, nor will it affect the processing of your data for non-marketing purposes.
7.5 Right to Object to Processing
You have the right to object to ck449 processing your personal data where that processing is based on our legitimate interests (for example, fraud detection or responsible gaming monitoring). If you raise an objection, we will review it and either cease the processing activity or explain why our legitimate interests override your objection in the specific circumstances.
8 Contact & Policy Updates
8.1 Contacting Us About Privacy
If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way ck449 handles your personal data, please contact us directly. Our support team is available daily from 09:00 to 22:00 Bangladesh Standard Time (BST, UTC+6).
Contact email: [email protected]
We take all privacy enquiries seriously and will acknowledge receipt of your communication within 48 hours. Complex or sensitive requests may require additional time to investigate, in which case we will keep you informed of progress.
8.2 Updates to This Privacy Policy
ck449 reserves the right to update this Privacy Policy at any time to reflect changes to the platform, our data practices, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date displayed at the top of this page. For significant changes that materially affect your rights or how we process your data, we will notify registered players by email prior to the change taking effect. Your continued use of the ck449 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
8.3 Applicability
This Privacy Policy applies solely to personal data collected and processed by ck449 via ck449.net. It does not apply to any third-party websites or services that may be linked from the ck449 platform. ck449 is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any external services you access.
Your Data, Your Control
If you have questions about how ck449 handles your personal information, our support team is here to help. You can also explore our full legal documentation, review our responsible gaming tools, or head straight to the casino. 18+ only. Play responsibly.